Yes we provide guarantees in our Feng Shui consults for Commercial chains. That is because in our business model, we work with the top management on KPIs, productivity, annual turnover and sales figure. That will enable us to qualify the successful rate through achievable performance and results. They do not need to understand how our Feng Shui work but they simply need to ensure that the target or sales figure are attainable. These are measurable. You will be surprised at the level of skills our forefathers has achieved.
However in Residential consults, clients are unable to define what is good wealth and good health in their expectations. We understand the difficulties in managing their expectation because these expectations are subjective and based on relativity. Counselling skills are imperative. Taking a child for example; we can turn his study performance around but they cannot define to us how positive a change in the child attitude is satisfactory or how well he should fare in class. Excelling with 3As may be excellent for one family but passable to another family. One family wonders how the child is going to maintain his first in position in class the following year. We have to manage the anxiety of the parents as well. These are not figures that are measurable.
We have not provided guarantees for Residential projects yet because we know that result satisfaction depends on contentment in human emotion. The Chinese has a great saying: 知足常乐 contentment brings happiness. Nevertheless, we are blessed with appreciative clients when the specific performance is achieved.
